Welcome Guest !

ORDER POLICY

You can order any product/s available on thomsonbakeryandrestaurant.com by using your registered account on the website.Orders can also be placed without creating an account by means of signing in as guest. However, items on the shopping cart will be cleared once the website has been closed in your web browser. 

All items displayed on the website are in stock. In case an item is not available after you have placed your order we will notify you via an email. You can cancel or choose to change your order. In case we don't receive any notification, the order will be cancelled automatically. 

Once you place an order on thomsonbakeryandrestaurant.com you will receive an email acknowledgement. This e-mail will have the details of the products purchased shipping charges if applicable. In the event of a problem in processing your order, we will notify you via e-mail or call you at the email address/telephone number provided on your order requesting further information.

PAYMENT POLICY

PRICE

Price displayed for products in our website, whether in Foreign Currency or Indian Rupees are inclusive of all taxes, packing charges excluding delivery charges. Products and its prices are subject to change under the sole discretion of thomasbakeryandrestaurant.com. Products may be offered at a different price, size, volume and quantity compared to products available in retail outlets.  

With respect to items sold on thomsonbakeryandrestaurant.com, we charge your credit card / debit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and will not refund the value of the products. 

The prices displayed on this site are quoted in Indian currency and US dollars. 

BILLING

Billing is an important process while making a purchase. You must provide complete and accurate billing information when you place your order. The order will only be dispatched once the billing process is concluded. The customer copy of the bill will be attached to your package at the time of delivery. 

PAYMENT METHODS

thomsonbakeryandrestaurant.com accepts Visa, MasterCard, Diners, American Express, JCB, ITZ, and Net-banking (This facility is provided by CCAVENUE, the payment gateway). 

PAYMENT GATEWAY

thomsonbakeryandrestaurant.com is in agreement with South Indian Bank and CCAvenue for accepting credit card, debit Card and net banking transactions. All transactions are securely managed by South Indian Bank and CCAvenue payment gateway.

All credit card, Debit Card, and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking). Make sure Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on thomson.baker@yahoo.com or please give us a call with your order number for any clarification. 

SECURITY

thomsonbakeryandrestaurant.com places top most priority on the information you give us. For security purposes and as protection to our customers, all online orders are subject to credit card or cards authorization and verification with the credit cardholder or cards issuing bank. thomsonbakeryandrestaurant.com reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent to you.

If you see any charges on your credit/debit card for purchases made on thomsonbakeryandrestaurant.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it and assist you to the best of our abilities. 

INVALID TRANSACTIONS

In the case of invalid transactions – fraudulent or declined – The order will be put on hold and you will be notified of the same. In another case, if the payment is not made within an hour, the order will be cancelled by automatically.

PRIVACY POLICY

We value your trust - This is the reason why we emphasize and care about your privacy. This Privacy Policy describes how we gather information from you when you visit www.thomsonbakeryandrestaurant.com and how we may use and share that information.

Our privacy policy can be subject to change from time to time, please review this policy to be aware of the changes.

By visiting our "website", you are accepting the practices described in this Privacy Policy and the accompanying Terms and Conditions. 

In this Privacy Policy, the words “we,” “us” and “our/ website” refer to thomsonbakeryandrestaurant.com

The Information We Collect

  • Personally Identifiable Information (personal data) - Personal Data is information that identifies you or can be used to identify or contact you (collectively, “Personal Data”). Such Personal Data may include your name, address, email address, telephone number, date of birth or any other data required for signing up as a registered user on our website.
  • Billing information - If you purchase a Product from our website, we will collect additional information such as a name, billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details - thomsonbakeryandrestaurant.com collects this information via a third party vendor such as payment gateway providers or banking institutions. 
  • Other Information and Cookies - We may collect additional information, such other Information may include: (a) information that we automatically collect when you visit the website, such as your IP address, Internet service provider, browser type and language, referring and exit pages and URLs, date and time of your visit, amount of time spent on particular pages, what sections of the website you visit, number of links you click while in the website, and similar information concerning your use of the website; and (b) additional information that you voluntarily provide to us regarding your use and interest in our programs, offers, products, and services.

    We also use data collection via “cookie” technology on certain pages of the website. Cookies can enhance your online experience by automatically saving your preferences. Cookies also help us provide information that is targeted to your interests providing you with a better online experience on the website. 

    If you object to the use of cookies for any reason, you may set your Internet browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If you decline to receive cookies, you may have difficulty using certain features of the website.

    When you visit, access, or use the website, mobile site, application, electronic newsletter or widget that links to this Cookie Policy (collectively “website”) thomsonbakeryandrestaurant.com ("we"), and  "we" use cookies and other tracking technologies to deliver and improve the website, and to display relevant content, products, services and advertising. Our Privacy Policy explains these technologies and how you can control them.  

    This notice is intended to appear only the first time you visit the website on any computer.

    Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
  • Behavioral Targeting / Re-Targeting / Advertisements on thomsonbakeryandrestaurant.com
    We partner with a third party ad network to either display advertising on our website or to manage our advertising on other websites. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide you targeted advertisements based upon your interests.
  • How We Use and Share Your Information

    To allow third-party service providers to assist us in providing and managing our services. We may make your Personal Information available to certain third-party service providers, such as contractors, agents or sponsors, who help us manage or provide our products and services.

    We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; 

    Protect the rights of Thomsonbakeryandrestaurant and others. There may be instances when Thomsonbakeryandrestaurant may disclose your Personal Information, including situations where we have a good faith belief that such disclosure is necessary in order to: (a) protect, enforce, or defend the legal rights, privacy, safety, or property of Thomsonbakeryandrestaurant, our Affiliates or their employees, agents and contractors (including enforcement of our agreements and our terms of use); (b) protect the safety, privacy, and security of users of our products and services or members of the public; (c) protect against fraud or for risk management purposes; (d) comply with the law or legal process, including laws outside your country of residence; or (e) to respond to requests from public and government authorities including public and government authorities outside your country of residence. 

    To complete a merger or sale of assets - We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. 
  • Security Precautions

    Our Website has stringent security measures in place to protect against the loss, misuse or alteration of Personal Data, Billing Information, and Other Information that we have collected from you at the website.

    When you enter sensitive information (such as a credit card number) on our order forms, we or our payment gateway provider encrypt the transmission of that information using secure socket layer technology (SSL).

    Please note: We do not keep your payment card details on file. We use third party providers, including CC Avenue, to process payments, and only these entities see your payment card details.

 

REFUND & CANCELLATION POLICY

Refund & Cancellation Policy

We do not give any refund on a successful purchase from our site. There is no option to Cancel the purchased productstoo. We give you delivery on a postponed date of the same product and only to the same address.Order is postponed only ona confirmation call to the Thomson bakery official from the particular number which the customer has given when the order is placed.The official phone number is given in the website  00918589994005.